Return and exchange information
Return and Exchange Policy
- Purchases made in the on-line store (with the exception of the Afterglow Sweater and Camp Series Photo Prints*) are eligible for full refund or exchange up to 60 days after purchase. [*The Afterglow Sweater and Photo Prints are fundraising projects and are not eligible for refund.]
- Product must be unused and unwashed to qualify for refund.
- Customer agrees to package and pay for the return shipping in the event that they no longer want the product after item has shipped.
- Camp Crossroads agrees to pay the return shipping in the event that the product sent has a manufacturers defect, or the wrong product was sent in error. Photos of defect or error will be required to qualify for return shipping.
Instructions to receive Returns and Exchanges
- Step 1: Contact the Camp office at firstname.lastname@example.org to explain the reason for the refund or exchange request.
- Step 2: The Camp office will send an email to confirm customer’s wishes and either issue the refund or facilitate the exchange according to our Refund/Exchange policy outlined above. Shipping details will also be confirmed at this time.
- Step 3: Customer will package product for return shipping to Camp Crossroads.